Core Values

We aim to provide the very best value for our clients at all times, and so we work hard, all year round to keep our prices low. We don't think you'll find a better priced service within 4 miles of our branches, but if you do, show us the written quote and we guarantee to match the price.

Our core values

  • We expect staff to treat others how they wish to be treated.
  • We expect high levels of Respect and communication within the staff, and between the branch teams.
  • Offering affordable veterinary care to clients to enable them to treat their animals when required.
  • Ensuring that animal welfare standards are kept high by enabling staff to further their CPD and education.
  • We expect staff to support each other in areas that they feel they have strengths, compared to others who have weaknesses.
  • Respect for the policies and procedures put in place by Budget Vets. 
  • Staff have the opportunity to input their ideas and opinions in relation to changes in the workplace, policy and procedure.
  • We expect our staff to treat all clients equally regardless of background and circumstances.
  • Ensure that patients’ needs are put first.
  • Attending offered CPD to further education.
  • All staff must have excellent communication with clients, providing all information required and making sure that the client fully understands what is being explained or asked.


  • Risca practice was brilliant when we sadly had to have our elderly pet dog pts last Thursday. Very sympathetic and supportive. Helped make a heartbreaking event a lot more bearable for both ourselves and our poor doggy. Lots of thanks to them.

    Lauren Thomas
  • Took my hyper choccie lab Chelsea to your Blackwood branch yesterday, poor little thing was petrified and widdled three times lol but your staff had no probs cleaning up after her and gave her nothing but fuss....faultless :-) good job she was only there for her annual booster !lol

    Debi Smith
  • I am just writing to say thank you and pass on my thoughts on your staff at the surgery. Everyone from the receptionist to the vetting staff were top class and a great help to myself and Elvis. Pass on my thanks to your 1st class staff.

    Chris Baldwin
  • Used both the Blackwood & Risca practices & found all staff extremely helpful & knowledgeable, to the extent where Peter's knowledge & advice cured my bearded dragon within a week of her becoming ill which reading on the internet what she had was potentially fatal. Will & have already recommended to family & friends with all pet types especially Risca for the reptile help.

    Greig Jones
  • My border collie aptly named Ollie went into the Porth vets last week for the snip (sorry can't think of a more subtle way to put it) and the staff were nothing short of superb. Will not hesitate to recommend to family and friends.

    Barry Webster
  • I went to Newport Branch this morning for my puppies final jab and also my other dogs annual booster. My older dog is scared of vets due to 2 previous bad experiences, hence me travelling from Cardiff to Newport to try out Budget Vets! I am sooooo pleased with how patient Alexa was with my Bailey and she finally made a visit to the vets a positive experience for her......I am more than pleased and so is Bailey...........THANK YOU

    Claire Muscat
  • Porth vets are brilliant, very helpfully, plenty of time for you, no rush, 5star service, thanks.

    Katherine Jenkins Way