menu

Client Testimonial

Page Feature Image

Client Testimonial

Here at Budget Vets, we value our client feedback and comments.  Our team work extremely hard to make sure we provide the best possible service to you and your pets. We were thrilled to received this testimonial from one of our clients recently and we wanted to share this with you -

 

Clients: Mr & Mrs Hall                                                                                                   Pet: Otis, canine

Registered client since: 2010                                                                       Branch: Newport & Blackwood

Client Testimonial: We registered Otis at Budget Vets in 2010 when we got him as a puppy. We choose Budget Vets because we had heard good things and it was in an easy location for us to get to.

The receptionist Mandy was always welcoming and played with Otis, the fact that she is still at Budget Vets now always puts us at ease and we always feel welcome.

Otis became seriously ill in 2013 and there were moments when we thought he wouldn’t make it, and the staff felt the same. Otis ended up being transferred to a specialist referral that Budget Vets use where he received a blood transfusion and spent a week there in recovery. Right up until the 5th night the signs of survival were not good. Eventually he started to pick up and was responding to the treatment.

Otis is still on medication and may be for the rest of his life. He is at Budget Vets regularly for tests to monitor his progress. We have been lucky enough to see 2 main vets over the 5 years and they have both been fantastic in caring for Otis. The whole team were amasing, they didn’t just care for Otis but they cared for us too. We literally wouldn’t have coped without them. I was always ringing them and they were always reassuring and could take the time to talk through things with me.

If it wasn’t for Budget Vets team and the referral practice team Otis would not be with us now and we will always be forever grateful for that.

Budget Vets are a close team, you can see that when your there and we feel like were an extended part of that family now. From the receptionist to the senior manager and owner of the company, they all stop to speak to us and Otis. There never too busy for any of us.

We actually look forward to going there because we know we will chat to various staff, they will make a massive fuss of Otis and it’s nice to see everyone.

Budget Vets comments: Otis was very ill and we were so pleased that he pulled through. The Hall’s are most definitely part of our extended family and we love seeing all of them. Everyone knows them and Otis can’t wait to see his favourite vet Katrina and always has a kiss for our Territory Manager Kate.

Otis’s story is one of many near death experiences that we see. The Hall’s had taken out an insurance policy which enabled them to have whatever treatment was necessary for his recovery without the financial worry. We would advise any client to take out insurance, you never know when you’re going to need it.