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Complaints Procedure

We take complaints very seriously. If you are not satisfied with the service you or your pets have received, please follow the process for raising a complaint.

We take complaints very seriously. If you are not satisfied with the service you or your pets have received, please follow the process for raising a complaint.

Please contact the Branch Manager for the practice you visited.

What information we will need from you.

A clear, detailed description of your complaint. (Names, Branch, Date, Area)
Your email/postal address.

What happens next?

  • The Branch Manager will email to confirm reciept of your complaint.
  • Complaint will be dealt with by the Branch Manager. 
  • The Branch Manager will then contact any staff members involved and have a formal conversation with them.
  • The CCTV footage will then be reviewed.
  • The Branch Manager will then contact you with a decision or outcome regarding your complaint.

If you are still unhappy

Please send a copy of all correspondance to info@budgetvets.co.uk or via post to:

535 Malpas Road,
Newport,
NP20 6NA.