Independent Vetcare Ltd ("We") are committed to protecting and respecting your privacy.
For the purpose of the EU General Data Protection Regulation 2016/679, the data controller is Independent Vetcare Ltd of The Chocolate Factory, Keynsham, Bristol BS31 2AU.
Information categories we may use
We may collect and process the following data about you
We may collect and process the following data about you
In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We may also receive information about you when your pet is referred to us from another practice.
How we use your information
We process your data to provide the services and products defined in our Terms and Conditions. Our legal basis for processing this data falls into one of the following categories:
We may share the information about you defined above with certain third parties, to enable us to provide the products and services defined in our Terms and Conditions. These include payment processors, insurers, debt recovery agencies, referrals to other vets or specialist clinics and labs or other providers who support us in providing services to your pet.
We will retain information about you for as long as we have a legitimate business interest to do so. After this your information will be securely destroyed where possible or at least anonymised where destruction is technically impossible.
Securing your information
We understand the importance of keeping your information safe and secure, and we use a range of technical and organisational measures to achieve this. We only allow access to your information to those who have a legitimate business need to do so, and under strict confidentiality. We have processes in place to deal with potential breaches to information security, and these include communication to you and our regulators where we are legally required to do so.
Under the GDPR you have the following rights over your information:
If you contact us to exercise any of these rights we may ask for information about you to positively identify you and verify your request is valid.
You can contact us at firstname.lastname@example.org
Uses made of the information
We use information held about you in the following ways:
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
We may disclose your personal information to third parties:
Where we store your personal data
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at: Independent Vetcare, The Chocolate Factory, Keynsham, Bristol, BS31 2AU. Email email@example.com
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Independent Vetcare, The Chocolate Factory, Keynsham, Bristol, BS31 2AU.
Fax: 01225 580077
Tel: 01225 481520
It is essential for the function of our site that we place a text file called a ‘cookie’ in the browser files of your computer when you visit. The cookie may be stored on your computer's hard drive. The information that we collect using cookies is non-personal information. You are always free to decline our cookies if your browser permits, but some parts of our website may not work properly if you do.
We will not allow third parties to place cookies on our web site. Some third parties serve cookies on other sites that help us improve our service. For example, like most companies, we use Google Analytics to help us monitor our website traffic.
IMPORTANT GDPR Legislation Changes
With new GDPR regulation coming into force from 25th May 2018 we need to ensure you are happy in the way in which we communicate with you. We now have 7 different categories* that form the basis of our client communications so we can be very specific in what we do and don’t send you.
Legitimate Business Interests
We deem these categories as ‘legitimate business interests’. This means we think they are critical for us to provide you and your pet the best possible healthcare service.
These ‘marketing categories' keep you and your pet up to date with offers and promotions relating to your pet and the practice.
For each of the above you can choose to be contacted by text/SMS, email or letter (or a combination of all three) or not contacted at all.
How do I review and change my communications preferences?
To review your communications preferences please contact the Practice reception team (either in person or over the phone) and they will update them immediately. If at any point you change your mind in the future, we can change them again as required.